A Careful Hotel Manager: The (Often) Lost Art of Listening

Careful listening isn't just polite; it's good Hotel Management.

Listening is one of those deceptive activities: We usually think we're doing it, but often we're actually not ... or at least not doing it well.

Through his work, Stephen attempts to help those without the time or often the money to attend College by providing them with Learning.

My posts are intended for hotel workers, supervisors and managers around the world, who are (or want to become) actively engaged in learning and development.

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