Students are asked to select a service that requires a moderate or high level of customer participation and then to answer all of the following questions: 1. What service have you selected? 2. Describe your role as a customer in the service delivery process. 3. How did you learn your role? 4. How important is the customer to the service delivery process? 5. How would you describe your level of participation (low/medium/high)? Explain 6. What influence do other customers have on your service experience? 7. When might other customers enhance your experience? 8. When might other customers diminish your experience? 9. Could you be considered a partial employee of this organization? Explain 10. When might you, as the customer, be able to enhance your experience?
Students are asked to select a service that requires a moderate or hi
Students are asked to select a service that requires a moderate or high level of customer participation and then to answer all of the following questions: 1. What service have you selected? 2. Describe your role as a customer in the service delivery process. 3. How did you learn your role? 4. How important is the customer to the service delivery process? 5. How would you describe your level of participation (low/medium/high)? Explain 6. What influence do other customers have on your service experience? 7. When might other customers enhance your experience? 8. When might other customers diminish your experience? 9. Could you be considered a partial employee of this organization? Explain 10. When might you, as the customer, be able to enhance your experience?
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